OK
Ov K
1 reviews | Active since Mar 2015
31 Mar 2023, 07:34
Poor Claims Service
Hi. Your agent called me yesterday to say my phone will not be fixable, it must replaced, i must block it. But I visited a cellphone repair yesterday who said my phone is fixable. There's a lot on that phone and I'm not ready to replace it if it's fixable. How do you guys just decide, being no cellphone specialists that it's not fixable and I must do away with it.? I'm not happy at all and I'm not staying. He didn't even send me the sms with the logged claim details he said he will send. Now I'm paying to fix my phone myself. What a waste of money paying pineapple insurance.
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Ov K's updateReviewer Update
02 Apr 2023, 00:26You should be embarrassed. Furthermore, Fezile ,you
OK
Ov K's update02 Apr 2023, 00:26
Reviewer Update
You should be embarrassed. Furthermore, Fezile ,you
OK
Ov K's updateReviewer Update
02 Apr 2023, 00:32You should be embarrassed. Furthermore, Fezile, your consultant sends me a letter st about 16:40 Friday 31st March 2023 to say that I should get a damage report for my phone which was not even an option given for. What's worse is that, the letter states that if I don't submit that damage report by 16:00 on MARCH 29TH, YES MARCH 29TH in bold letters on that letter, then my claim will not ve entertained. Funny because the same MARCH 29TH is the day I submitted my claim. Received a call on the 30th saying I should block my phone as it won't be usable anymore, without any assessment being done, where you did not even ask for a damage report because you made a decision that my phone is redundant. Now your letter says my claim will not be entertained if no damage report is submitted by March 29th at 16:00, it's the irony for me. Wwwoooooooow, I have never . What a bunch of unprofessional ******. Thus is the last time I have to deal with such nonsense I swear to God.
OK
Ov K's update02 Apr 2023, 00:32
Reviewer Update
You should be embarrassed. Furthermore, Fezile, your consultant sends me a letter st about 16:40 Friday 31st March 2023 to say that I should get a damage report for my phone which was not even an option given for. What's worse is that, the letter states that if I don't submit that damage report by 16:00 on MARCH 29TH, YES MARCH 29TH in bold letters on that letter, then my claim will not ve entertained. Funny because the same MARCH 29TH is the day I submitted my claim. Received a call on the 30th saying I should block my phone as it won't be usable anymore, without any assessment being done, where you did not even ask for a damage report because you made a decision that my phone is redundant. Now your letter says my claim will not be entertained if no damage report is submitted by March 29th at 16:00, it's the irony for me. Wwwoooooooow, I have never . What a bunch of unprofessional ******. Thus is the last time I have to deal with such nonsense I swear to God.