KR
Kebaokeditse R
1 reviews | Active since Jul 2019
24 Jun 2021, 09:32
POOR CLAIM PROCESS!!!
I have never experienced any appalling service in my life! I have been insuring my phone with this company for a while now with them collecting their premiums at no hassle. I lost my phone which I also use to log in work systems in order for me to work and earn a living. I submitted a claim almost a month ago and I am still waiting. This is on top of their consultant responding after hours on their instant messaging chat box to queries. I never understand how insurance companies normalize inconveniencing clients after collecting money from them! DO NOT INSURE YOUR VALUABLES WITH THIS COMPANY!
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Pineapple Insurance's replyOfficial
24 Jun 2021, 09:34Hi Kebaokeditse
Thanks a lot for bringing this to our attention.
We are so sorry to hear about your experience. This is really really embarrassing.
We did unfortunately have a Covid outbreak in the team so they are fighting really hard to catch up
We will make it our top priority to make up for this initial bad experience.
Apologies once again for your experience
Kind regards
The Pineapple team
Thanks a lot for bringing this to our attention.
We are so sorry to hear about your experience. This is really really embarrassing.
We did unfortunately have a Covid outbreak in the team so they are fighting really hard to catch up
We will make it our top priority to make up for this initial bad experience.
Apologies once again for your experience
Kind regards
The Pineapple team
Pineapple Insurance's reply24 Jun 2021, 09:34
Official
Hi Kebaokeditse
Thanks a lot for bringing this to our attention.
We are so sorry to hear about your experience. This is really really embarrassing.
We did unfortunately have a Covid outbreak in the team so they are fighting really hard to catch up
We will make it our top priority to make up for this initial bad experience.
Apologies once again for your experience
Kind regards
The Pineapple team
Thanks a lot for bringing this to our attention.
We are so sorry to hear about your experience. This is really really embarrassing.
We did unfortunately have a Covid outbreak in the team so they are fighting really hard to catch up
We will make it our top priority to make up for this initial bad experience.
Apologies once again for your experience
Kind regards
The Pineapple team