SN
SnQo N
1 reviews | Active since Dec 2018
07 Nov 2023, 14:28
Poor and Pathetic
The hassle I have gone through, accident on the 1st October 2023 , it's now the 7th November 2023 amd I still do not have my Car, they approve and advised with panel beaters. The costs of travel I have endured are immense but no one is chasing up repairs it's now my problem to chase up.. Pineapple I don't know what is been done but this is now unacceptable and the poorest of customer service. I'm frustrated and just lost all hope and interest in this company
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Pineapple Insurance's replyOfficial
07 Nov 2023, 15:09Hi SnQo Brian Ngiba👋,
I deeply apologize for the delay and the inadequate service you have received, which has caused me to feel both regret and embarrassment. I have swiftly escalated the issue to the claims agent responsible for your claim, urgently- requesting their direct contact with you to offer assistance. The subpar level of service you have encountered does not meet our usual standards, and I offer my sincere apologies for any inconvenience this may have caused you.
I deeply apologize for the delay and the inadequate service you have received, which has caused me to feel both regret and embarrassment. I have swiftly escalated the issue to the claims agent responsible for your claim, urgently- requesting their direct contact with you to offer assistance. The subpar level of service you have encountered does not meet our usual standards, and I offer my sincere apologies for any inconvenience this may have caused you.
Pineapple Insurance's reply07 Nov 2023, 15:09
Official
Hi SnQo Brian Ngiba👋,
I deeply apologize for the delay and the inadequate service you have received, which has caused me to feel both regret and embarrassment. I have swiftly escalated the issue to the claims agent responsible for your claim, urgently- requesting their direct contact with you to offer assistance. The subpar level of service you have encountered does not meet our usual standards, and I offer my sincere apologies for any inconvenience this may have caused you.
I deeply apologize for the delay and the inadequate service you have received, which has caused me to feel both regret and embarrassment. I have swiftly escalated the issue to the claims agent responsible for your claim, urgently- requesting their direct contact with you to offer assistance. The subpar level of service you have encountered does not meet our usual standards, and I offer my sincere apologies for any inconvenience this may have caused you.