LP
Leroy P
1 reviews | Active since Jun 2018
15 Jan 2026, 14:42
Poor after sale service.
I signed up with them but changed my mind and cancelled my policy within my cooling period. Even though I cancelled on time they still deducted a premium from my account in December 2025. I have been struggling to get my refund since then. The consultants provide the same feedback, it will be processed. They should not have debited my account and now taking their own time to refund .
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Pineapple Insurance's replyOfficial
15 Jan 2026, 15:14Hi Leroy Du Preez👋,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
Pineapple Insurance's reply15 Jan 2026, 15:14
Official
Hi Leroy Du Preez👋,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍