Policy Update Request

After being with this insurer a year, when I had a claim I was pleased with the way my claim was handled.

After getting a new apple watch, I asked for assistance in removing the old watch and adding the new one. I have not received any assistance in this regard since today. As my policy hasn't been updated, I'm still paying for the old damaged watch. Despite my desire to add a car insurance policy to my existing policy, none of the employees could assist. I have been contacted by three agents who keep telling me they cannot help me because I already have a policy. They told me they would check with their supervisor and call me back but they never did. I would like to have my current policy updated and add a car insurance policy.