POLICY EXTREMELY IMPOSSIBLE TO CANCEL

I signed up with Pineapple Insurance about a week ago, but after properly reading through the policy terms, I decided to cancel within the 14-day cooling-off period.

This is where the problem started.

For the past four days, I’ve spent hours on hold trying to get assistance. Every time I finally get through, I’m told the matter has be escalated and that I’ll receive a call back, which has not happened once.

It’s very clear that they are quick to answer when it comes to sales, but when it comes to cancellations, suddenly no one is available. The cancellation department seems impossible to reach, which is both concerning and unacceptable.

What makes this worse is that the website and FQA suggests you can cancel your policy ON THEIR APP, but when you actually go into the app, there is NO OPTION to do so. So you’re forced to call — and then you can’t get through to the right people anyway.

My policy hasn’t even started yet (still about 15 days to go), and I’m already this frustrated just trying to cancel. That raises serious concerns about what the experience would be like if I actually had to submit a claim.

At this point, I just want my policy cancelled. I’ve made multiple attempts through the proper channels and have gotten nowhere.

Very disappointing experience so far.