DM
Dumisani M
1 reviews | Active since Apr 2019
06 Feb 2025, 12:36
Policy complaint
I have recently taken up insurance with pineapple. I opted for a R1500 premium with an access of about 16-17k then after I get debited R2010, like what’s that? I’ve then requested callback and nobody has called I cannot do this I want to cancel this policy with immediate effect and have my money refunded ASAP so I can get insurance that’s convenient and I can get ahold of its people.
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Pineapple Insurance's replyOfficial
06 Feb 2025, 12:39Hi Dumisani Mkhabela👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply06 Feb 2025, 12:39
Official
Hi Dumisani Mkhabela👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.