Policy Cancelled, But Still Being Debited – REFUND Moipone Tau Immediately

I, Moipone Tau, cancelled my car insurance policy with Pineapple in May 2025 after selling my vehicle. Policy number: ***. Despite sending multiple emails confirming the cancellation and Pineapple acknowledging it, they have continued to debit my account without authorization.

I have repeatedly requested a refund for the unauthorized deductions. Pineapple keeps saying the refund is being processed, but months have passed and no money has been returned.

At this point, I am not sure whether to escalate this to the Insurance Ombudsman or Consumer Rights Commission to finally be taken seriously.

This is completely unacceptable. Please refund Me my money.