M
Mpfunzeni
1 reviews | Active since Nov 2023
13 Feb 2024, 14:54
Policy cancellation
I log a call for policy cancellation since I no longer have a car. it’s been 3 months now with no help but they are still taking money from my account. Kgaume from pineapple always comes up with stories.
Imagine paying for policy which you got nothing to cover for the past 3 months.
Helpful (0)
Replies (1)0
Replies (1)
Pineapple Insurance's replyOfficial
13 Feb 2024, 15:18Hi Mpfunzeni👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply13 Feb 2024, 15:18
Official
Hi Mpfunzeni👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.