Policy cancelation

I cancelled my insurance policy with Pineapple but never received any confirmation or response. Despite my cancellation request, they continue to deduct money from my account every month.

What’s worse is that Pineapple has set up the debit order in such a way that I’m unable to reverse or stop it through my bank. This feels extremely ********* and like they’re deliberately making it hard for customers to leave.

I’ve tried reaching out via their official channels—WhatsApp, email, and the app—but I’ve received no help or acknowledgment. At this point, it feels like I’m being ignored on purpose.

Pineapple, please refund the unauthorized deductions and confirm that my policy is cancelled immediately. I should not have to fight this hard to stop a service I no longer want.