FV
Frederik V
1 reviews | Active since Sept 2022
04 Feb 2025, 09:51
PinePple Insurance is no goog
On 10 Jan 2025 I submitted a claim. As of 28 Jan 2025 I was yet to recieve a damage and estimated repair cost report. I had to take a weeks unpaid leave as a result of the lax and non caring attitude of the company. My salary is deducted with R11 000 as a result of failure to respond and act on the part of the insurance company. When recieving my vehicle back to rather repair at own cost tge Right front headlight assembly was missing. I reported this to Pineapple and they primised to get back to me on Monday 03 Feb 2025. As of yet I have recieved no response or action from the company. This is titally unaacceptable
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Replies (2)0
Replies (2)
Pineapple Insurance's replyOfficial
04 Feb 2025, 10:35Hi Frederik Viljoen👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply04 Feb 2025, 10:35
Official
Hi Frederik Viljoen👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
FV
Frederik V's updateReviewer Update
04 Feb 2025, 10:53I have over the past 3-4 weejs constantly trying to get feedvack. Every time I was assured, as now, that i will be contacted. Nothing happenned
FV
Frederik V's update04 Feb 2025, 10:53
Reviewer Update
I have over the past 3-4 weejs constantly trying to get feedvack. Every time I was assured, as now, that i will be contacted. Nothing happenned