RJ
Roberta J
1 reviews | Active since Feb 2022
12 Jul 2022, 12:04
Pineappple Insurance: Good luck trying to get hold of anyone - they take your money and that's about it.
I signed up with Pineapple shortly after they first launched their product. Excited at the thought of being able to manage my policy myself, I was keen to have my portable items insured.
What a mistake I made.
They have happily taken premium after premium, but trying to get hold of anyone at that company is like praying for snow in Durban. Their app is useless, their consultants and support staff even more so. I logged my first ever claim on Friday the 8th of July and my experience with this company has only worsened since then. My claim has been 'escalated' multiple times, but to who or in what way, only they know.
Absolutely disgusting service, terrible platform, do NOT recommend this company to anyone.
PS: I am well equipped to use applications like theirs - this is not an instance of PEPCAC. This is pure, downright inexcusably bad service.
Helpful (0)
Replies (3)0
Replies (3)RJ
Roberta J's updateReviewer Update
12 Jul 2022, 12:36Hi,
Can you confirm when I am going to be contacted by my claims handler? Has anyone been assigned to my claim at all?
I have read ********** reviews. Do not let me be another poor soul Pineapple takes for a ride and robs!
Can you confirm when I am going to be contacted by my claims handler? Has anyone been assigned to my claim at all?
I have read ********** reviews. Do not let me be another poor soul Pineapple takes for a ride and robs!
RJ
Roberta J's update12 Jul 2022, 12:36
Reviewer Update
Hi,
Can you confirm when I am going to be contacted by my claims handler? Has anyone been assigned to my claim at all?
I have read ********** reviews. Do not let me be another poor soul Pineapple takes for a ride and robs!
Can you confirm when I am going to be contacted by my claims handler? Has anyone been assigned to my claim at all?
I have read ********** reviews. Do not let me be another poor soul Pineapple takes for a ride and robs!
RJ
Roberta J's updateReviewer Update
13 Jul 2022, 09:15 SHOCKING CLAIMS RESOLUTION, ***???????
After spending hours and hours trying to get my portable possessions claim logged (since Friday 8th July), I was finally contacted by someone in the Motor Claims department at Pineapple yesterday (12 July) and my claim was logged - a full 5 days after I used their app to log my claim. I had even received a reference number on Friday, which only seemed to confuse them more.
After spending hours and hours trying to get my portable possessions claim logged (since Friday 8th July), I was finally contacted by someone in the Motor Claims department at Pineapple yesterday (12 July) and my claim was logged - a full 5 days after I used their app to log my claim. I had even received a reference number on Friday, which only seemed to confuse them more.
I am now told in order to process my claim, I myself must take my clearly irrepairable Apple Watch device and find repairers and obtain quotes to verify that my device is, in fact, broken. Only then will they start to consider replacing or paying me out for the device, I am told.
I have spent two years faithfully paying this disgusting company a premium, diligently engaging with their app to enjoy the so-called rewards (which don't work either - I have expired 'vouchers' that were never used) and have never given them a day's grief.
I provided all forms of proof required at policy inception to indicate that the items I was insuring were definitely real and definitely mine.
It is exceptionally disappointing when a new South African business falls flat like this. Terrible, terrible service, ridiculously poor communication, and a total disregard for customer satisfaction or relations.
Pineapple I do hope you see this. You've left me with little choice but to take this matter even further.
RJ
Roberta J's update13 Jul 2022, 09:15
Reviewer Update
SHOCKING CLAIMS RESOLUTION, ***???????
After spending hours and hours trying to get my portable possessions claim logged (since Friday 8th July), I was finally contacted by someone in the Motor Claims department at Pineapple yesterday (12 July) and my claim was logged - a full 5 days after I used their app to log my claim. I had even received a reference number on Friday, which only seemed to confuse them more.
After spending hours and hours trying to get my portable possessions claim logged (since Friday 8th July), I was finally contacted by someone in the Motor Claims department at Pineapple yesterday (12 July) and my claim was logged - a full 5 days after I used their app to log my claim. I had even received a reference number on Friday, which only seemed to confuse them more.
I am now told in order to process my claim, I myself must take my clearly irrepairable Apple Watch device and find repairers and obtain quotes to verify that my device is, in fact, broken. Only then will they start to consider replacing or paying me out for the device, I am told.
I have spent two years faithfully paying this disgusting company a premium, diligently engaging with their app to enjoy the so-called rewards (which don't work either - I have expired 'vouchers' that were never used) and have never given them a day's grief.
I provided all forms of proof required at policy inception to indicate that the items I was insuring were definitely real and definitely mine.
It is exceptionally disappointing when a new South African business falls flat like this. Terrible, terrible service, ridiculously poor communication, and a total disregard for customer satisfaction or relations.
Pineapple I do hope you see this. You've left me with little choice but to take this matter even further.
RJ
Roberta J's updateReviewer Update
14 Jul 2022, 09:18Dear Pineapple
Please can I have written confirmation that my policy cancellation request has gone through. The app confirms that the cover on both my items will end this month, but I have read reviews about Pineapple continuing to take premiums after a policy has been cancelled.
I have no interest in pursuing any sort of relations with this company and will continue to discourage others from using your service. Despite my numerous complaints on multiple channels, I still have not been contacted by a Pineapple representative to resolve my claim.
Disgusting service. How very South African.
Please can I have written confirmation that my policy cancellation request has gone through. The app confirms that the cover on both my items will end this month, but I have read reviews about Pineapple continuing to take premiums after a policy has been cancelled.
I have no interest in pursuing any sort of relations with this company and will continue to discourage others from using your service. Despite my numerous complaints on multiple channels, I still have not been contacted by a Pineapple representative to resolve my claim.
Disgusting service. How very South African.
RJ
Roberta J's update14 Jul 2022, 09:18
Reviewer Update
Dear Pineapple
Please can I have written confirmation that my policy cancellation request has gone through. The app confirms that the cover on both my items will end this month, but I have read reviews about Pineapple continuing to take premiums after a policy has been cancelled.
I have no interest in pursuing any sort of relations with this company and will continue to discourage others from using your service. Despite my numerous complaints on multiple channels, I still have not been contacted by a Pineapple representative to resolve my claim.
Disgusting service. How very South African.
Please can I have written confirmation that my policy cancellation request has gone through. The app confirms that the cover on both my items will end this month, but I have read reviews about Pineapple continuing to take premiums after a policy has been cancelled.
I have no interest in pursuing any sort of relations with this company and will continue to discourage others from using your service. Despite my numerous complaints on multiple channels, I still have not been contacted by a Pineapple representative to resolve my claim.
Disgusting service. How very South African.