LM
Lihle M

1 reviews | Active since Aug 2021

22 Jan 2025, 05:28

Pineapple/Tracker ***** please be aware of this ****!!

Last year I took up insurance with Pineapple, after a month or 2 I decided to cancel as I wasn’t 100% clear on their communication Chanels should one want to log a claim or anything along those lines. To prevent any future headaches I opted to part with them, by that time they had already installed a 3rd party tracking device on my car which according to them is for tracking my kilometers and subsequently rewarding me if I drive less or whatever … Whilst getting the subscription cancelled wasn’t an issue having to cancel this 3rd party tracking device by Tracker has proven to be an absolute impossible!! I’m not sure why the hell I’m expected to continue footing the bill for a device which serves me no purpose? When one cancels insurance with pineapple the logic thing would be for a customer to be released from any other contracts directly linked to them taking up their product! I’m absolutely disgusted by this malpractice between these two companies. This is daylight ****gery and I want that device out of my car and I want to be released from that contract! Tracker my stop debiting my account under the guise of being a 3rd party to pineapple

0
Replies (2)
Pineapple Insurance
Pineapple Insurance's reply22 Jan 2025, 07:51
Official
Hi  Lihle M 👋,

We sincerely apologize for the frustration you have encountered, and we are eager to help you. 
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. 

The Complaints Team 🍍




 
LM
Lihle M's update24 Jan 2025, 09:09
Reviewer Update
Is this escalation to tracker or within pineapple? I received a response from tracker, and I quote verbatim “ on the call you agreed to enter into contract with tracker” my question and query still not addressed…without a pineapple insurance what exactly does this device serve me? To add to that there are recordings where a pineapple agent specifically tells me that I will not be footing the bill for said device… nothing was mentioned as to what happens should I cancel with pineapple. Please !