Pineapple's Claim Process.

Just a piece of advice.

1. If you're going to start a claims process with Pineapple, please make sure that you are on leave and/or not studying - that way you can reply to their emails as soon as they come in. If you don't respond within 15 minutes, you might have to wait between two hours and a business day to get a reply.

2. Make sure that whatever you're trying to replace is available on Makro, Takealot, or iStore. If not, there is going to be a whole song-and-dance regarding your payout. If they eventually pay-out, big IF, then you're most likely have to wait a week before that can happen.

I just hope that the item you're claiming isn't something you'd urgently need, like a phone or laptop.

If this sounds like I am trolling, please note that I put all of this together at 7:53 AM, on January 2, 2025. The day after the new year.