Pineapple worst vehicle insurer in South Africa.

signed up with Pineapple for car insurance for 5 of our vehicles in April this year and every month Pineapple gladly deducted the premium from my account

Part of the contract with Pineapple is that you get a R300 discount on your monthly premium if you travel less than 300 km a month. Me and my wife is currently working in Saudi Arabia, and 2 vehicles are therefore not driven at all. In June I started communicating with one of their agents, asking about the discount because we clearly travel less than 300 km a month.

1. I raised my original concern via email early in June, and the problem is still not resolved, or any progress is made. This is after numerous emails and communications. 2. Today one of their agents realised that we are not in South Africa, and cancelled the vehicle Ensurance on all our vehicles with immediate effect. No questions asked, no negotiation, no prior warning, no opportunity to find other insurance. I simply got a message saying that our insurance is cancelled. 3. This is after numerous communications clearly indicate that we are based in Saudi Arabia, and it was also originally mentioned to the sales agent. 4. Now after 4 months of taking my money, it is all of a sudden a problem. 5. There is no way to talk to a human being via a phone and everything is done via Whatsapp or email. 6. Every day there is a message saying and I quote” We would like to reach out to you regarding your recent query. Please let me know if we can correspond with you here”. What a stupid question!!!!!. There is no other way to communicate with Pineapple. I also logged my query via WhatsApp, so the assumption is that we will be communicating via Whatsapp. 7. Even if I reply positively, I get the same message the following day asking the same thing. Delay tactics. 8. I asked on various occasions via email and Whatsapp for the detail of their complaints department, to no avail.

They clearly have no idea how to manage their clients, and how to train their agents. All they do is send pretty messages about a fantastic Pineapple day, however there is no substance to their customer service. I also think it is ******* or at least very ********* to just cancel my insurance for a reason which they were clearly aware of. I still need to know what happened with the R300 discount on our premium for April, May, June and July. It is basically R2400 for 2 vehicles that they stole from me, and I want it back.