DP
David P
1 reviews | Active since Jun 2010
10 Oct 2025, 20:36
Pineapple what a joke
Pineapple doesn’t deserve 1 star, I was promised that do less than 300km my premiums will be lesser. For the month of July, August and September my kms was less than 300 but my premiums was still charged at full price and now because they installed the mileage tracker you can’t even cancel the insurance because I’m liable to pay for it. What nonsense
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Pineapple Insurance's replyOfficial
11 Oct 2025, 07:03Hi David 👋,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
Pineapple Insurance's reply11 Oct 2025, 07:03
Official
Hi David 👋,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍