Pineapple *****ULENTLY DENIED MY VALID CLAIM & RECKLESSLY DEBITED MY ACCOUNT

Last year around June, I took up Pineapple to my 2020 Mazda2 and paid R1892 as my monthly premium. Then later in November a reckless driver hit my car on side and ended up running away from their responsibility. I managed to file a claim on the Pineapple App promtly then took pictures and a video of the damaged car(s) of the accident after it occured - a police report followed. I waited for close to a month for Pinepple to review my claim. I was asked to submit pictures and info relating to the inicdent. Without following due process they DENIED my CLAIM without taking my car to a panelbeater and assess for the physical damage. They say that the PICTURES ALONE were enough and said that their quotation came to a little over R12000 of which was a total LIE. The amount was actually worth over R50k & I do have the evidence to prove. After these *****ulent acts I proceeded to cancel my contract/policy with them in December 2024 but they are stil on my ACTIVE DEBIT CHECK even months. They don't want remove this ACTIVE DEBIT CHECK & they don't want to reimburse me of any of my premiums. They are hell bent on frustrating their clienteIle & contravening their FSP LICENCE. don't recomment this company even to my worst enemy to take up. They are always sending me pillar to post. WHAT A *****ULENT COMPANY - UTTER ROTTEN. If anyone can help me - please shout.