DM
Dan M
1 reviews | Active since Mar 2020
13 Nov 2023, 18:09
Pineapple so sour!!!
May I have someone to ensure I get my debit order reversed, please? I am not even sure why a business would debit an account for the services canceled. The most annoying thing about Pineapple is not only their incomplete adverts, their service is also **********, now my bank has charged me an extra R100 for honoring fee and no one seems to care!!! How pathetic!!
Helpful (0)
Replies (1)0
Replies (1)
Pineapple Insurance's replyOfficial
14 Nov 2023, 07:40Hi Dan Mashabela👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Best regards,
Pineapple Insurance's reply14 Nov 2023, 07:40
Official
Hi Dan Mashabela👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Best regards,