Pineapple Service is appalling!!!!!

I have given up!!!!

I had an accident on 02 September 2022 after which my car was towed to Autotech Newcastle (as directed by Pineapple Insurance). They decided, without my input, to appoint Autotech to fix my car. I have now been waiting for 3 months for my car and the delivery date keeps being pushed back. Since the 14th of October, which was the first date of delivery of my completed vehicle, the dates have kept shifting. Today, it's the 29th of November and i still haven't received my car (keep in mind my insurance (Pineapple) took almost a month to approve my claim when I had given them all the required information within a few days of the accident happening. Even after I escalated this issue of the delivery date shifting to them a couple of weeks ago, they were absolutely no help. They haven't assisted me even though they were the ones who decided that this panel beater must fix my car. I have had to bear the cost and the inconvenience of public transportation during this time whenever I have to go to the office. Furthermore, my insurance premiums are up to date. every month they debit my account but I am still without my car. Mr Marnus van Heerden (Pineapple co founder) please note that this is what your customer is being subjected to!!! the treatment and service I have received during this time is appalling whilst I am expected to continue silently paying my premium without the use of my car!!!!!! I DEMAND URGENT ATTENTION BECAUSE THIS DOES NOT AMOUNT TO TREATING YOUR CUSTOMER FAIRLY, which is expected according to the insurance act!!!!!!! I also work in this industry and know the standards expected!!!