TN
Thabiso N
1 reviews | Active since Jun 2024
18 Feb 2025, 10:39
Pineapple refusing to refund a premium
I have requested a refund for a premium deducted on my bank account on the 26 of January 2025 since I cancelled the policy before commencement date.
I have sending emails to the lady called Kursha Lennox requesting a refund with no response.
Helpful (0)
Replies (1)0
Replies (1)
Pineapple Insurance's replyOfficial
18 Feb 2025, 10:47Hi Thabiso
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
Best regards,
Pineapple Insurance's reply18 Feb 2025, 10:47
Official
Hi Thabiso
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
Best regards,