Pineapple refuses to replace my phone

I insured my phone with pineapple insurance. The est. value was R25600. The back of my phone broke and I lodged my claim. My phone was then sent to device doctor in July for repairs. After a week I was told my phone was fixed and I should pay excess so it can be delivered the next day. I paid the phone was not delivered. I called to find out what happened and they told me that something else was now wrong with my phone and they would have to wait for parts. After a week my phone was sent back to me but the camera was not working. I sent it back and had to wait another week. My phone came back and it was rattling. Device doctor sent me to platinum repairs as I was in the area, it was repaired and a few days later it was rattling again. Pineapple then wrote off the phone and approved for Springtide to replace my phone. Springtide had told my insurance that they have my phone, then they told me they don’t have it and offered me something else and I insisted that I want my exact same phone. They then said they have it I should pay excess and they will have it delivered. I paid and then they now said they don’t have it they will send something else. I asked for a refund for my excess and pineapple then said they would give me an istore voucher to replace my phone but now they have sent me a voucher for an amount that does not cover the cost of my phone. I’m covered for R25600, istore quoted me R25500 which I sent to pineapple but pineapple decided I deserve R24999.