mS
mpini S
1 reviews | Active since Mar 2013
29 Jul 2025, 08:34
Pineapple refuses to refund premium post cancellation of insurance
I joined Pineapple in March 2025 as they offered cheaper premium on my vehicle insurance. In July 2025 I was made aware of their hidden clause of additional excess on claims which was never disclosed to me. I requested that they cancel my cover. Pineapple still went ahead and deducted the premium from my bank inspite of them having issued me with a cancellation letter on 25 July. I have been desperately trying to get them to refund the premium but I am not getting assisted. Yesterday afternoon they sent a “ new policy schedule “ but the document said nothing about the refund. I need help with exposing this company please and request that they pay me back my money
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Replies (2)
Pineapple Insurance's replyOfficial
29 Jul 2025, 08:38Hi mpini sinesipho👋,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
Pineapple Insurance's reply29 Jul 2025, 08:38
Official
Hi mpini sinesipho👋,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
mS
mpini S's updateReviewer Update
29 Jul 2025, 08:41I have been sending Pineapple endless emails since 26 July requesting assistance and for my money to be refunded. To date, no assistance has been granted. I need to pay my new insurance company the premium. Please pay me back my money
mS
mpini S's update29 Jul 2025, 08:41
Reviewer Update
I have been sending Pineapple endless emails since 26 July requesting assistance and for my money to be refunded. To date, no assistance has been granted. I need to pay my new insurance company the premium. Please pay me back my money