SW
Sally W
1 reviews | Active since Jun 2023
23 Jun 2023, 08:22
Pineapple refuses to pay out
Waste of my money.
I've been paying for Pineapple insurance for years now and they have been super quick to take my money every month.
My car got jammed and some of my insured items got ******. I immediately went to the police station to get a case number and report it. I submitted all the info to Pineapple as requested and they just straight up rejected the claim and refused to pay out anything.
I am sitting without a laptop, Airpods and a camera at the moment and would need to save up to get these items back now.
I'm very disappointed in Pineapple and I have cancelled all my insurance with them.
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Pineapple Insurance's replyOfficial
23 Jun 2023, 09:06Hello Sally, my name is Pippa, and I handle all customer queries and complaints here at Pineapple. I apologise for the experience you've had, and I will be investigating what has transpired. I have your details, and I will be in touch. Thank you for your patience.
Pineapple Insurance's reply23 Jun 2023, 09:06
Official
Hello Sally, my name is Pippa, and I handle all customer queries and complaints here at Pineapple. I apologise for the experience you've had, and I will be investigating what has transpired. I have your details, and I will be in touch. Thank you for your patience.