Pineapple refused to pay our claim all my premiums was up to date I never in my 20 years of driving had a problem with payouts with a previous ensurer

I took pineapple insurance out in December of 2023, ally premiums were up to date, I wrote my car of in a Accident on the 23 of March 2024, pineapple lodge the claim a senior assesor never got back to me I was given his number by pineapple and told I must phone him on his cell number, since the start the senior assesor tried to blame me for the accident without knowing me, all the correspondence was on his cell phone..HE NEVER CALLED ME BACK I HAD YO CALL HOM ALL THE TIME AND HAD TO RE SEND EVERYTHING TO HIM ON EMAIL. he said that iwize and pineapple worked on different systems so he can't get any of my information, I was blue and purple and injured from the accident but this did not stop Trenton to relentlessly persue me and tried to imply to accident was my fault without any proof it was a accident. After 5 weeks pineapple rejected my claim based a recording which was used as proof when I said to the sales person it's not a good time to talk now he insisted and pushed the Sale and said it will only take a few minutes. It did not take a few minutes I was not in a good space to awnser questions but they still used this against me. All my priums was up to date and the then looked for further excuses not to pay out the premiums. I'm am sitting with a written of car and owe the bank 200 000 which I can't pay.