CL
Cronje L
1 reviews | Active since Feb 2018
02 Oct 2025, 18:37
Pineapple possibly doesn't exist
Absolutely ********** service! No call centre! One number where you can hold until chickens start laying golden eggs. Finally I found a place where one is supposed to email them or whatever. Shortly after, I started getting calls from Outsurance but not a word from useless seemingly non-existent Pineapple. Only place one sees them is when you see their debit order. Shame in you.
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Pineapple Insurance's replyOfficial
02 Oct 2025, 20:02Hi Cronje Langley👋,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
Best regards,
Pineapple Insurance's reply02 Oct 2025, 20:02
Official
Hi Cronje Langley👋,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
Best regards,