MM
Matshidiso M
1 reviews | Active since Oct 2023
25 Jan 2024, 11:40
Pineapple poor service
Very bad experience with this company's employees and the complaints department. I have been calling, sending emails and escalating queries since 5 May 2023 and to this day, there has been so resolution to my requests to remove the Telematics device from my car.
Helpful (0)
Replies (3)0
Replies (3)
Pineapple Insurance's replyOfficial
25 Jan 2024, 12:09Hi Matshidiso Mpono👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Best regards,
Pineapple Insurance's reply25 Jan 2024, 12:09
Official
Hi Matshidiso Mpono👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Best regards,
MM
Matshidiso M's updateReviewer Update
25 Jan 2024, 13:31Hi. I have been raising this complaint since 5 May 2023 and I keep getting this message that you are investigating. When will I see results?
MM
Matshidiso M's update25 Jan 2024, 13:31
Reviewer Update
Hi. I have been raising this complaint since 5 May 2023 and I keep getting this message that you are investigating. When will I see results?
Pineapple Insurance's replyOfficial
25 Jan 2024, 16:19Please note that I have enquired with Tracker regarding the removal of the Telematics and once they provide feedback I will get back to you🙏.
Best regards,
Pineapple Insurance's reply25 Jan 2024, 16:19
Official
Please note that I have enquired with Tracker regarding the removal of the Telematics and once they provide feedback I will get back to you🙏.
Best regards,