BZ
Bongani Z
1 reviews | Active since Nov 2015
31 Oct 2023, 10:11
Pineapple Poor Communication
I've been trying to do a follow up on my claim and it's been over a month I am still not getting any response. And there is no telephone number you can call and their chat box they don't respond.
Helpful (0)
Replies (5)0
Replies (5)
Pineapple Insurance's replyOfficial
31 Oct 2023, 10:22Hi Bongani Zulu👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. To expedite the resolution process, we kindly ask you to provide us with your claim number. This will enable us to escalate it to the appropriate department and ensure a swift resolution. Your cooperation is greatly appreciated, and we are committed to resolving your concerns promptly.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. To expedite the resolution process, we kindly ask you to provide us with your claim number. This will enable us to escalate it to the appropriate department and ensure a swift resolution. Your cooperation is greatly appreciated, and we are committed to resolving your concerns promptly.
Best regards,
Pineapple Insurance's reply31 Oct 2023, 10:22
Official
Hi Bongani Zulu👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. To expedite the resolution process, we kindly ask you to provide us with your claim number. This will enable us to escalate it to the appropriate department and ensure a swift resolution. Your cooperation is greatly appreciated, and we are committed to resolving your concerns promptly.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. To expedite the resolution process, we kindly ask you to provide us with your claim number. This will enable us to escalate it to the appropriate department and ensure a swift resolution. Your cooperation is greatly appreciated, and we are committed to resolving your concerns promptly.
Best regards,
BZ
Bongani Z's updateReviewer Update
31 Oct 2023, 10:45This is all I've been ( Pineapple. We are in the process of validating your claim. You will be contacted by one of our agents to discuss the outcome of your claim. FSP&Ins.T&Cs.) getting and no response on your chat box. Incident happened 22 September a month later you are still not telling me anything about my claim. I've emailed sketches, police case number and pictures. Today someone asked for the same information...I am still awaiting them to tell me when to forward the documents to, then they just dissappear. I really want to know what is happening and that will you respond effectively and have a proper feedback for me. Everyday I send a message to your chat system since you don't use phones nothing happens, absolutely nothing no response nothing.
BZ
Bongani Z's update31 Oct 2023, 10:45
Reviewer Update
This is all I've been ( Pineapple. We are in the process of validating your claim. You will be contacted by one of our agents to discuss the outcome of your claim. FSP&Ins.T&Cs.) getting and no response on your chat box. Incident happened 22 September a month later you are still not telling me anything about my claim. I've emailed sketches, police case number and pictures. Today someone asked for the same information...I am still awaiting them to tell me when to forward the documents to, then they just dissappear. I really want to know what is happening and that will you respond effectively and have a proper feedback for me. Everyday I send a message to your chat system since you don't use phones nothing happens, absolutely nothing no response nothing.
Pineapple Insurance's replyOfficial
31 Oct 2023, 10:50I apologize sincerely for the inadequate service you have received, and I am eager to assist you. For me to provide you with the necessary assistance, may I kindly request your claim or policy number? This will allow me to escalate the matter to the claims team, enabling them to reach out to you promptly and provide the necessary assistance.
Best regards,
Pineapple Insurance's reply31 Oct 2023, 10:50
Official
I apologize sincerely for the inadequate service you have received, and I am eager to assist you. For me to provide you with the necessary assistance, may I kindly request your claim or policy number? This will allow me to escalate the matter to the claims team, enabling them to reach out to you promptly and provide the necessary assistance.
Best regards,
BZ
Bongani Z's updateReviewer Update
31 Oct 2023, 10:56Policy Number ***
BZ
Bongani Z's update31 Oct 2023, 10:56
Reviewer Update
Policy Number ***
Pineapple Insurance's replyOfficial
31 Oct 2023, 11:49Thank you for sharing your details with me. I want to assure you that I have promptly escalated your complaint to the claims team. They will be contacting you directly to provide the necessary assistance with your claim. Please accept our sincerest apologies for the inconvenience and frustration you have experienced throughout this process. Resolving your claim and ensuring your satisfaction are our top priorities, and we are fully committed to rectifying the situation.
Best regards,
Pineapple Insurance's reply31 Oct 2023, 11:49
Official
Thank you for sharing your details with me. I want to assure you that I have promptly escalated your complaint to the claims team. They will be contacting you directly to provide the necessary assistance with your claim. Please accept our sincerest apologies for the inconvenience and frustration you have experienced throughout this process. Resolving your claim and ensuring your satisfaction are our top priorities, and we are fully committed to rectifying the situation.
Best regards,