Pineapple not ready to be an Insurer (Worst Insurance Experience)

I had not heard about PineApple, so a few great reviews online and decided to try in. First their app was giving me an error saying I should try again later and I sent this via their chat, they decided to only get back to me after like 3 days. Eventually when they did get back to me to say we will look into it I had already figured the issue out myself and had accepted the quote. But seems the glitch continued , I got an SMS as that they would be billing me the next days but it was like DOUBLE what they quoted me.Except for Nomfundo who tried to help later on the rest of the consultants read your ticket but just ignore you for days. I cancelled as if I had issues for the first 4 days there's no way I can trust them to actually insure my car. When I cancelled I was still getting ''its been escalated'' still not resolved and no explaination