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Gideon gideon.mokgabodi
1 reviews | Active since Jan 2022
20 Nov 2024, 15:14
Pineapple Motor Vahicle INsuarance claim
My car was involved in a car accident on the 20th October 2024 and i reported my claim to pineapple which is underwritten by IWYZE insuarance, the car got assessed and the assessemnt was approved, how ever i was sent a messsage stating that my car has additinal damages of which the panel beaters reported to the assessors and they are aware of the additional damages, today on 20th November 2024 i gave the pannel beaters( Progress Panelbeaters) a call to find out the progress on my vahicle, i was told that my insuarance has writting off my vahicle without my knowledge and any report regarding the addictional damages..what a very bad experience i have ever see with this insuarances and panel beaters.
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Pineapple Insurance's replyOfficial
20 Nov 2024, 15:21Hi Gideon
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply20 Nov 2024, 15:21
Official
Hi Gideon
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
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Gideon gideon.mokgabodi's updateReviewer Update
27 Nov 2024, 02:13Hi Idaho, till today my query has not yet been resolved and now my car it has been take to your storage without my concern or any feedback and update from you guy..wow poor insurance service I have ever seen.
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Gideon gideon.mokgabodi's update27 Nov 2024, 02:13
Reviewer Update
Hi Idaho, till today my query has not yet been resolved and now my car it has been take to your storage without my concern or any feedback and update from you guy..wow poor insurance service I have ever seen.