JF
Joshua F

1 reviews | Active since Dec 2024

27 Jan 2025, 08:15

Pineapple ****mers

Honestly the **** pineapple is running with tracker is ridiculous!!! I canceled my pineapple January 2025 pineapple stopped paying for a tracker they fitted in my car October 2024 according to tracker south Africa putting my name in arrears!!!! I then had to pay for arrears and cancelation for a product I never wanted tht pineapple forced me to have I have my only tracking systems in my car yet they were insistent that to cover my vechile they would fitted a tracker free of charge I understand paying the cancelation was my responsibility, but I fail to understand why pineapple stopped paying for it while I was insured by them! Also if u try cancel with pineapple they avoid u like hell so just beware this is a *** insurance

0
Replies (2)
Pineapple Insurance
Pineapple Insurance's reply27 Jan 2025, 08:25
Official
Hi Joshua Ford👋,

My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.



Best regards,

JF
Joshua F's update27 Jan 2025, 08:36
Reviewer Update
Hi thulile your not the first staff member to say this and nothing is ever done about the issue I just wanted to leave this review so tht people could be aware of this ****! So they're not down 2k in January trying to get out of ur ****s this was honestly the worst experience I've had with any insurance and tracker company it was truly horrible, we will see if u actually investigate and help me ill also post it but I doubt ur word and will wait to see. I am very frustrated and disappointed that a company backed by old mutual which is why I used u could be so *****ed