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April D

1 reviews | Active since Aug 2022

25 Aug 2022, 23:31

Pineapple looking for loopholes

My car was bumped while parked at a parking lot on 22 June 2022 and I lodged a claim with Pineapple Insurance. They got back to me on the 19th August 2022 after numerous calls from me and they told me that they will pay for my car repairs but they give me 30 days to look for an alternative insurer. Today it's 25 August 2022, I got a formal letter informing me to find an alternative insurer BUT my car is still not fixed, their approved service provider hasn't contacted me yet. They claim that when I was making an application I never disclosed that I was under Debt review though I never missed any monthly installment since day 1. They asked for my permission to check my ITC status and I granted them. There is no way I could hide my ITC status because it is on the 1st page of the report, they are just looking for loopholes to dodge payment of my claim. All I want is for them to fix my vehicle and I will pay the excess, that all. They have given me a notice of cancellation of policy but my claim is still not concluded after 2 months and I am worried that they are just buying time until the 30 days period is over and my policy has been cancelled. All I want is for Peneapple to fix my car as they agreed to insure my vehicle and we can part ways I have no problem with that.

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Replies (1)
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April D's update25 Aug 2022, 23:42
Reviewer Update
How am I going to get an alternative insurance with a damaged car?