MM
Mpataka M
1 reviews | Active since Nov 2022
15 Aug 2023, 10:25
Pineapple is the worst insurer i have been with. They drag their feet and don’t reply when you are in need
I got into an accident which wasn’t my fault in april, the third party agreed that it was his fault. I claimed from my insurance knowing that they would claim from the third party. My claim took weeks to be approved, it has been over 2 months since the car was fixed and they are dragging their feet on claiming from the third party. I have had multiple attempts to contact them on their app and they just ignore me, any Ideas on how I can get my access money back
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Replies (2)
Pineapple Insurance's replyOfficial
16 Aug 2023, 12:11Hello Mpataka, my name is Pippa, and I handle all customer queries and complaints here at Pineapple. I apologise for the lack of communication on our side, and I would like to rectify this. I have your contact details, and I'm looking into what has transpired. I appreciate your patience during this time and I will be in touch.
Pineapple Insurance's reply16 Aug 2023, 12:11
Official
Hello Mpataka, my name is Pippa, and I handle all customer queries and complaints here at Pineapple. I apologise for the lack of communication on our side, and I would like to rectify this. I have your contact details, and I'm looking into what has transpired. I appreciate your patience during this time and I will be in touch.
MM
Mpataka M's updateReviewer Update
16 Aug 2023, 14:10Again nothing has been done from their side to rectify the issue. If you are looking for an insurance company, stay away from this one, my journey with them has been horrible. Don’t be fooled by the 9 star rating, they ask their clients to give them those reviews, then you find out when its time to claim or get a refund that they are not worth it
MM
Mpataka M's update16 Aug 2023, 14:10
Reviewer Update
Again nothing has been done from their side to rectify the issue. If you are looking for an insurance company, stay away from this one, my journey with them has been horrible. Don’t be fooled by the 9 star rating, they ask their clients to give them those reviews, then you find out when its time to claim or get a refund that they are not worth it