MT
Mashudu T

1 reviews | Active since Sept 2024

04 Sept 2024, 14:09

Pineapple is the worst insurance anyone can join

The experience was bad very bad, joining pineapple was the worst decision ever 😭😭. I wouldn't advise anyone to join it. As I'm still in a process of a lawsuit With the insurance. I joined it 2020 paying my premiums on time. I claimed for my I phone 6 as it was not working well they rejected the claim and they also lost my phone. I then enquired about it but I was not getting any response but I was still paying my premiums every month. My iPhone 6 was in their position but they lost it, during the process of my my first claim I enquired about my second phone which I had insured as well which is an I phone x but still they kept quiet. To keep a long story short I got assisted after 4 years for an iPhone they lost.

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Replies (1)
Pineapple Insurance
Pineapple Insurance's reply01 Oct 2024, 09:16
Official
Hi Mashudu Tshiwandimoni👋,

My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.