ML
Mpho L

1 reviews | Active since May 2023

30 Jun 2023, 09:42

Pineapple is the worst insurance

Yoh! Pineapple is the worst insurer. No emergency numbers when you make a claim they tell you that they'll call back and never actually do. My car has been stuck at marabastad from yesterday, I called them requesting a tow truck I'm still waiting even now,i had to call an alternative tow truck which was paid from my pocket, I also asked for a courtesy car, I'm still waiting for a call back, when you call and asked to be transferred to the relevant department they'll tell you that they can't do that but that department will call back. You will wait until your vehicle is vandalised DO NOT INSURE YOUR CAR WITH PINEAPPLE!!! THEY WILL TAKE YOUR MONEY AND WHEN YOU ACTUALLY NEED HELP THEY ARE NO WHERE TO BE FOUND. PINEAPPLE IS THE BIGGEST **** AND BIGGEST MISTAKE I EVER DID IN MY LIFE. I REQUESTED TO CANCEL, AND I'M STILL WAITING FOR A CALL BACK 🤦♀️ STAY AWAY FROM PINEAPPLE

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Replies (1)
Pineapple Insurance
Pineapple Insurance's reply30 Jun 2023, 11:03
Official
Hello Mpho, my name is Pippa and I handle all customer queries and complaints here at Pineapple. I am so sorry for the experience you've had with us - this is not the level of service we strive for and I cannot apologise enough. I have your contact details, and I am looking into what has happened on our end to make sure this doesn't happen again. I have your contact details, and I have escalated this.  Once again, I am so sorry for the stress dealing with this has added to an already stressful situation, and I appreciate your patience. I will be in touch.