Pineapple is pineapp-uling me

Zero-rating I give them.

My word..... When I thought my insurance frustrations are over after I added my items at their final home. Lodged a cellphone damage claim 11th Feb, response came the 13th Feb and I sent back everything 16th Feb. Only to be surprised by a call end February that Pineapple will pause my claim because I haven't sent them all necessary documentation 🙄. Their pointed out and I then got "okay, apologies we'll escalate the matter and will responded by Monday 4th Feb".....

The call came 4th March at 14h54 to advise the claim is approved and I'll be sent documentation to finalise the whole thing and co-payment to be made. Sadly, after various enquiries through their different platforms NOTHING. Instead, my claim changed hands.

I am exhausted with Pineapple and more worried that I now have to find another insurer for all my insured items. To think my 1st experience with them is this woeful, such a minimal claim nogal. Imagine if it was my car😳

Highly disappointed. Bad communication principle there