Pineapple is ignoring my request to cancel my insurance

STAY AWAY!

I’ve been struggling to cancel my car insurance for a few weeks now as I’ve received a better quote from a different company. I cannot start my new policy with the new company until this has been sorted out.

I contacted Pineapple via their WhatsApp helpline and I’ve been ignored for weeks on end. First, I contacted them to see if they could match the new premium so that I could beat the hassle of switching insurers, but due to the poor service (or no service) I’ve received, I’m concerned that this is how I will be treated in the event of a claim.

I’ve sent them an email to request for a cancellation but I haven’t received any response after receiving an automated response.

My question to them wasn’t difficult and I’m sure my request to cancel the policy isn’t difficult either. They should be able to cancel it as quick as they were able to insure my vehicle.

I’ve come to Hello Peter as I do not know what to do now.

In hindsight, a company without a landline should’ve been my first red flag…