TB
Theunis B
1 reviews | Active since Mar 2009
22 Jan 2026, 15:23
Pineapple is a total ripoff as your excess will me more than the total cost !!!!!
Change insurance to Pineapple about 5 months ago. Told salesperson that i want to pay R2000 excess. Tracker was supposed to be installed for free, not installed to date and its not free. Locked claim 6th Dec 2025. Send all information as requested. Received call three weeks later and was told about 2 clauses in insurance. 1. R6200 because insurance is not 6 months old. 2. R6200 to make you aware to be more careful going forward. Total excess R14 400. No call from repairer nor Pineapple. Please note that the parts that they used is used parts and not aftermarket parts. Can't complain about service as there is non. Still waiting call from Pineapple *********** tea.
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Replies (2)
Pineapple Insurance's replyOfficial
22 Jan 2026, 15:28Hi Theunis Botha👋,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
Pineapple Insurance's reply22 Jan 2026, 15:28
Official
Hi Theunis Botha👋,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
TB
Theunis B's updateReviewer Update
11 Feb 2026, 11:2437 days later and my complained is not sorted out. The worst service ever received from any Insurance company. No feedback from the consultants, the calls and the messages that I have left is just being ignored. Marnus van Heerden, I have seen that you aim is to make insurance more human , clear and fast but non of these values has been achieved. Your team is letting you down, and that a reflection on you.
TB
Theunis B's update11 Feb 2026, 11:24
Reviewer Update
37 days later and my complained is not sorted out. The worst service ever received from any Insurance company. No feedback from the consultants, the calls and the messages that I have left is just being ignored. Marnus van Heerden, I have seen that you aim is to make insurance more human , clear and fast but non of these values has been achieved. Your team is letting you down, and that a reflection on you.