Pineapple is a mess before it even start / Incompetency at its BEST!

It is frustrating to deal with Pineapple Insurance. The lack of interest and responses to queries is utterly disturbing. I am currently busy with a claim with them which was logged on 5 December 2022. First it is not easy to reach them since they do not have contact numbers and this app is not so helpful or revolutionary as they would like it to be. I t then took them 2 weeks and numerous messages and calls to get the car towed from the incident site which was only done on the 21 December 2022. Now it's the 3 January 2023 I still don't have a response or official update on my claim. I have called the IWyze claims number that was sent via sms with claims reference to try and get feedback and the consultantI spoketo first argued with me on my expectations and then confirmed that my assessor who has failed to respond to my messages and numerous enquiries about the claims process was actually sitting there and eating lunch; when I believed she was on leave due to the lack of response. It was communicated that my car will be fixed but to date my car is still in storage not fixed/repaired and no one has the decency to return my call. I went to their office 3 January 2023 at 14h07 to get answers and basically found an empty desk with security taking down numbers with a promise of a call back. I am still waiting...