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rN
rudzani N

1 reviews | Active since May 2013

01 Nov 2023, 08:18

Pineapple is a bad insurance company that does not care about client service

its bean 3 weeks since i logged my claim and still not resolved and there is no number to call and the answers you get are automated answers.

Pineapple is a Ponzi scheme all they are interested in is collecting premiums

0
Replies (7)
Pineapple Insurance
Pineapple Insurance's reply01 Nov 2023, 10:35
Official
Hi rudzani nkhumeleni👋,

I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and rest assured, I have received your complaint and promptly escalated it to the appropriate department for immediate attention. Please understand that the service you received falls short of our usual high standards, and we are committed to resolving this matter to your satisfaction.




rN
rudzani N's update01 Nov 2023, 10:39
Reviewer Update
its always the same automated answer and the query remains unsolved
Pineapple Insurance
Pineapple Insurance's reply01 Nov 2023, 14:05
Official
Please advise if a claims agent has reached out to you and assisted.
rN
rudzani N's update01 Nov 2023, 14:15
Reviewer Update
no one has contacted me - 7 working days have passed since i summitted all required documents
Pineapple Insurance
Pineapple Insurance's reply01 Nov 2023, 15:09
Official
A claims agent contacted you today by the name of Tsholofelo. Is that incorrect?
rN
rudzani N's update01 Nov 2023, 15:15
Reviewer Update
she is the one who told me i have to wait another 3/5 working days after i have waited for 7 working days hence i am complaining
rN
rudzani N's update01 Nov 2023, 15:17
Reviewer Update
she did not resolve anything - she just told me there is nothing she can do - how is that for a response from a so called claims consultant