SD
Siphokazi D
1 reviews | Active since May 2025
17 Jun 2025, 23:40
Pineapple is a ****
I feel like this pineapple is a ****, I’m trying to cancel my insurance but the lady I’ve been chatting to on watsapp from pineapple has been ignoring my messages, she wants me to pay more money on top of the premiums of R2038. 10 that they’ve deducted from my account. Now she says I must pay R1 100 on top of that for an insurance I don’t need. All I want is to cancel the policy from Pineapple but this lady called Lerato is refusing until I pay more money and it seems like she is not gonna cancel my policy and you can’t reverse your money when they took it from your account. They are using Debit check so you can’t reverse it, pineapple is a ****, All I want from Pineapple is to cancel my policy that’s all.
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Replies (2)
Pineapple Insurance's replyOfficial
18 Jun 2025, 07:02Hi Siphokazi Dyantyi👋,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
Pineapple Insurance's reply18 Jun 2025, 07:02
Official
Hi Siphokazi Dyantyi👋,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
SD
Siphokazi D's updateReviewer Update
19 Jun 2025, 19:45Thank you for finally cancelling my policy but since you guys managed to pick it up in your system that I’ve been begging for a cancellation for more than a week until you deducted the premiums of R2 038.10 from my bank account on the 15th how do I get my money back?. I haven’t used your product and you guys only attended me after I wrote to Hello Peter.
SD
Siphokazi D's update19 Jun 2025, 19:45
Reviewer Update
Thank you for finally cancelling my policy but since you guys managed to pick it up in your system that I’ve been begging for a cancellation for more than a week until you deducted the premiums of R2 038.10 from my bank account on the 15th how do I get my money back?. I haven’t used your product and you guys only attended me after I wrote to Hello Peter.