PM
Palesa M
1 reviews | Active since May 2024
30 May 2024, 07:55
Pineapple is ***********
I am having a very terrible experience with Pineapple. I submitted a claim last year early December. The claim was only finalised end of January and it took another month for my car to be booked in for repairs. Worst part they took it to a non approved repairer and now my motor plan is suspended. I do not get any form of communication from them unless I call and I am just being sent from pillar to post. They just assumed my motor plan is over and did what they wanted to do with my vehicle. Now my car can’t go in for service and a battery change unless I pay it cash because my motor plan is still not reinstated as no quality checks have been done yet. I am so frustrated because I do not even know who to tell with at this point. I don’t understand why my claims agent is employed honestly because she has been of no assistance from day one and she booked my car in to the wrong place
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Replies (2)
Pineapple Insurance's replyOfficial
30 May 2024, 09:26Hi Palesa
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Best regards,
Pineapple Insurance's reply30 May 2024, 09:26
Official
Hi Palesa
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Best regards,
PM
Palesa M's updateReviewer Update
30 May 2024, 10:20If I hear the word escalate one more time I don’t know what is to become of me. I have been told it’s escalated like 4 times already and nothing.
The service standards are starting to seem usual because two different occasions I’m getting slow responses and no sense of urgency. So what is the usual standards if I am having such a horrible experience all in the same year and I just joined this insurance so this is all I know about you guys
The service standards are starting to seem usual because two different occasions I’m getting slow responses and no sense of urgency. So what is the usual standards if I am having such a horrible experience all in the same year and I just joined this insurance so this is all I know about you guys
PM
Palesa M's update30 May 2024, 10:20
Reviewer Update
If I hear the word escalate one more time I don’t know what is to become of me. I have been told it’s escalated like 4 times already and nothing.
The service standards are starting to seem usual because two different occasions I’m getting slow responses and no sense of urgency. So what is the usual standards if I am having such a horrible experience all in the same year and I just joined this insurance so this is all I know about you guys
The service standards are starting to seem usual because two different occasions I’m getting slow responses and no sense of urgency. So what is the usual standards if I am having such a horrible experience all in the same year and I just joined this insurance so this is all I know about you guys