LJ
Lefika J
1 reviews | Active since Jan 2026
10 Feb 2026, 09:28
Pineapple insurance's "you will receive feedback in 48 hours" is the longest 3 weeks I have come to experience
Pineapple insurance's "you will receive feedback in 48 hours" is the longest 3 weeks I have come to experience. Yet when they make debit orders, hell they are on time! Annoying that they would even debit ahead of time without consent but when it comes to the main business of claiming and replying to emails/resolving queries .......awful!!
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Replies (2)0
Replies (2)
Pineapple Insurance's replyOfficial
10 Feb 2026, 09:31Hi Jimmy
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
Pineapple Insurance's reply10 Feb 2026, 09:31
Official
Hi Jimmy
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
LJ
Lefika J's updateReviewer Update
12 Feb 2026, 01:06 Is this a copy and paste reply? This is what you said last month, word for word.
Is the same thing "wait for feedback in 48 hours". Chasing 2 months now.
Is the same thing "wait for feedback in 48 hours". Chasing 2 months now.
LJ
Lefika J's update12 Feb 2026, 01:06
Reviewer Update
Is this a copy and paste reply? This is what you said last month, word for word.
Is the same thing "wait for feedback in 48 hours". Chasing 2 months now.
Is the same thing "wait for feedback in 48 hours". Chasing 2 months now.