BS
Brucely S
1 reviews | Active since Sept 2019
10 Sept 2025, 11:11
Pineapple Insurance's driveless refund is a ***** & Pineapple is uncontactable & unresponsive
The Pineapple Insurance's driveless refund is a **** to deceive customers into thinking it will save money. Unlike other reputable Insurance Companies, which actually reward their customers monthly without any hassle for good driving or driving less. With Pineapple Insurance, you literally have to chase & beg every month for the driveless refund. It's even worse because there is no way to contact Pineapple, as they do not respond to any communication. But, if you skip a premium, they will call a customer every single day.
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Replies (2)Pineapple Insurance's replyOfficial
10 Sept 2025, 11:16Hi Brucely
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
Pineapple Insurance's reply10 Sept 2025, 11:16
Official
Hi Brucely
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
BS
Brucely S's updateReviewer Update
10 Sept 2025, 11:21Unfortunately, it is the same story and the same response every month. My conclusion is that, contrary to your response, this kind of service is standard and habitual from Pineapple
BS
Brucely S's update10 Sept 2025, 11:21
Reviewer Update
Unfortunately, it is the same story and the same response every month. My conclusion is that, contrary to your response, this kind of service is standard and habitual from Pineapple
