AC
Ashleigh C
1 reviews | Active since Jan 2020
05 Oct 2021, 09:42
PINEAPPLE INSURANCE, WORST CLAIM EXPERIENCE I HAVE EVER KNOWN.
I reported my claim on the 20/09/2021 to this day I have not recieved any tangible feedback on how my claim is going. I keep being promised that this I will have a response on my claim on the end of each working day, and by the end of each day I still get no response. They have given me such a run around and it is so difficult to get a hold of a number to call. They even find it difficult to open documents no matter what format I send it in. I am so unhappy with the service it's unbelievable. They have no sense of urgency and don't take complaints seriously.
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Ashleigh C's updateReviewer Update
06 Oct 2021, 08:22I have also been promised that a senior staff member/advisor will be in touch with me yesterday by one of the consultants through the chat on the app and am still yet to receive a call since yesterday the 05/10/2021. This company is full of empty promises but when it was time to debit premiums from me every month they never had problems. I just want my phone or all my premiums back at this point, I totally regret doing business with Pineapple. Judging from the complaints on Hello Peter this is the service given to a lot of your clients. I suggest that all future clients look at the reviews before taking a policy with this company.
AC
Ashleigh C's update06 Oct 2021, 08:22
Reviewer Update
I have also been promised that a senior staff member/advisor will be in touch with me yesterday by one of the consultants through the chat on the app and am still yet to receive a call since yesterday the 05/10/2021. This company is full of empty promises but when it was time to debit premiums from me every month they never had problems. I just want my phone or all my premiums back at this point, I totally regret doing business with Pineapple. Judging from the complaints on Hello Peter this is the service given to a lot of your clients. I suggest that all future clients look at the reviews before taking a policy with this company.
AC
Ashleigh C's updateReviewer Update
06 Oct 2021, 08:29I am actually thinking of reporting this company to the FSCA, something seems very fishy here. I have not even seen a handful of good reviews about Pineapple Insurance and that is very worrying. Can someone please let me know if the FSCA is the right place to report this?
AC
Ashleigh C's update06 Oct 2021, 08:29
Reviewer Update
I am actually thinking of reporting this company to the FSCA, something seems very fishy here. I have not even seen a handful of good reviews about Pineapple Insurance and that is very worrying. Can someone please let me know if the FSCA is the right place to report this?
AC
Ashleigh C's updateReviewer Update
07 Oct 2021, 13:10Pineapple Insurance is truly the worst company I have ever dealt with when it comes to customer service. After all these weeks of no proper feedback from them on my claim. Now I am being asked to resend information that I had already sent to them, I am also being told that information doesn't correspond when I know for sure that in the beginning of trying to insure the phone I had sent pictures of the box and pictures of the phone, there is absolutely no communication and correspondence between the employees in the company and this makes clients lives unessecarily complicated because we have to keep telling them the same thing over and over again and resending documentation and other information over and over again. Also I am now being asked personal information like where I work and the contact details of the company I work for and also being asked the details of my boyfriends gym and the contacts to his gym which I don't understand what that has to do with yhr claim.
AC
Ashleigh C's update07 Oct 2021, 13:10
Reviewer Update
Pineapple Insurance is truly the worst company I have ever dealt with when it comes to customer service. After all these weeks of no proper feedback from them on my claim. Now I am being asked to resend information that I had already sent to them, I am also being told that information doesn't correspond when I know for sure that in the beginning of trying to insure the phone I had sent pictures of the box and pictures of the phone, there is absolutely no communication and correspondence between the employees in the company and this makes clients lives unessecarily complicated because we have to keep telling them the same thing over and over again and resending documentation and other information over and over again. Also I am now being asked personal information like where I work and the contact details of the company I work for and also being asked the details of my boyfriends gym and the contacts to his gym which I don't understand what that has to do with yhr claim.