HP
Hawie P

1 reviews | Active since Apr 2011

06 Jan 2025, 13:34

Pineapple Insurance - Worst (and *********) Insurance company to deal with!!!

Most ********* and confused insurance company I have ever dealt with. Service levels at the time of quoting was great, when you accept their quote then the EXTREME frustration starts with zero service/ contact ability (you end up talking to chatbots which are pre-programmed - you have no number for their call center to talk to a human - you must wait until eventually someone "may" phone you back); they then also load different premiums to debit your account to what you have accepted at the time of the quote, and this amount differs further from the premium summary loaded on your app profile - this is ********* behavior - I have all the proof of this. A great experience turned out to be a nightmare!!! Worst experience I have ever had - dont insure through them, huge mistake!

0
Replies (3)
Pineapple Insurance
Pineapple Insurance's reply06 Jan 2025, 13:51
Official
Hi Hawie

My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.

HP
Hawie P's update07 Jan 2025, 08:48
Reviewer Update
Your call center called yesterday and confirmed the poor service received, and confirmed that the person who "onboarded me" did not do it correctly and missed internal system notifications which was not disclosed to me at the time. The call center person then cancelled the policy as per my request - yet this morning you still deducted an unauthorized premium from my bank account - this must be reversed immediately, or I will need to take further action for I did not consent to the premium amount (in fact, I declined the "debicheck" request - but you still found a devious way to deduct a premium)
HP
Hawie P's update07 Jan 2025, 09:29
Reviewer Update
I have just managed to reverse the unauthorized debit from my bank account - please refrain from submitting another.