PINEAPPLE INSURANCE WILL NOT ASSIST YOU

Good Morning I am frustrated by your claim process , I have been trying to claim since Monday Afternoon and I am highly inconvenienced by all this.

Oritshidza was assisting me 1. I had told her that my account is debited 173 every month and when I had a phone the phone was showing as insured on the app.2. Now on the internet the phone is saying not insured.3. She said she will contact the technical team and got back to me and said I should use this email address (***) .4. This email does not have a password and the advice was to use the forgot password option and the problem now is that I dont know this email and have never used it before.5. May I please be assisted accordingly because this is ridiculous.