Pineapple Insurance will leave you in the dark.

I am terribly disappointed.

This year, I bought my very first car and considered Pineapple Insurance to be my insurer, since I loved their modern approach.

It has only been a few months and I have been experiencing one to many problems.

First of all, their app is no longer working correctly. For a company who insures your important belongings and works with your money, their one relying platform CANNOT be faulty. When I need to access my profile or speak to an agent, it reads "Something has gone wrong". It has been like this for about 2 months now.

Secondly, my debit orders are collected all willy nilly. They do not stick to the agreed collection date and this month I had been debited twice in one week. I have reached out via WhatsApp and haven't received any help or response.

Thirdly, Pineapple Insurance is in dire need of a communicative team. I only get responses a few days after my queries or sometimes no response at all. This means, no reliable app and no one to talk to.

I have come to the decision of cancelling my policy with Pineapple. Remember, when cancelling with them, you have to ensure your bank blocks the debit order, otherwise it will still go off.