Pineapple Insurance: Unprofessional & ********* Conduct

For the past few weeks I have been trying to get my refund for dual cover from Pineapple Insurance but communication with them is nearly impossible. The other company with which I was dually covered for the same vehicle investigated my query and sorted out the matter within a space of a month after I logged a complain (still too long though their communication was good).

Pineapple, on the other hand, don't have a contact number to call, to begin with. They are only reachable by e-mail or app. In my case I have written to them on numerous occasions and they mostly ignore my inquires or reply with an empty promise that "we are looking into the matter and will get back to you shortly". It's been weeks of this situation. Now they don't reply to my followup queries at all.

This is totally unprofessional and unacceptable. Initially it was they who approached me through their agents and when I agreed to switch over to them, they promised to inform my then insurer that I was switching over and as such my policy would come to an end. But they didn't do this. I ended up paying 2 premiums each month over several months without realizing it. When I did realize this, I informed both companies and as stated above, the other company has refunded me what is supposed to be half of the premiums paid in that period of dual cover. The other half is supposed to be paid by Pinapple who seem to be avoiding my complaint like a plague.

They should be exposed for this level of unprofessionalism.