Pineapple Insurance (Underwritten by iWyze)

Shocking Experience with Pineapple (Underwritten by iWyze)

I joined Pineapple in December 2024. Since my policy is month-to-month, I understand that if a payment isn’t made, I simply wouldn’t have cover—no arrears should accumulate.

Recently, I pulled my credit report and was shocked to find that I had been listed for non-payment. Pineapple does not have a contact number, only WhatsApp and email. I WhatsApped them—no response. Two days after emailing, I finally received a reply confirming that my account was fully up to date, along with a paid-up letter.

So why was I listed in the first place? If I hadn’t checked my report, I wouldn’t have known about this unjustified adverse listing. And now, instead of Pineapple fixing their mistake, I’ve been told it’s my responsibility to contact the credit bureau to have it removed.

This is completely unprofessional, and I will be shopping around for alternative insurance if this isn’t resolved. Check your credit reports if you’re with Pineapple—you may have been unfairly listed too!