PINEAPPLE INSURANCE they are refusing to assist me with cancellation and taking my money,

I had a bad bad experience with pineapple, on 14 December I call wanting to cover the new car that I was going to collect on 15 December and a lady called Nthando did indeed assist and the company did debt R437.26 from my account on the same day of confirming the cover, on the following, I went to pick the car, unfortunately, the car that I wanted to be got sold on a cash, then I had to call Pineapple to change/update details on the cover with the other car I got, i then got Debited again R437.26 I saw the bank notification on my phone as I was still on the call with Nthando and told her about this error of which she said she will escalate, come the 18th the error was not fixed called Nthando and also communicated with Waldo on emails and both could not assist me, at the point I went to my bank and revised back my money. knew that I need to switch and run away from PINEAPPLE INSURANCE as they have shown me that they don't value their clients, indeed I called them to cancel my contract with them but they are refusing to assist me to cancel the insurance with then, and they have again debited R1307.00 on the 25th December of which already I have asked them to cancel my policy with them.